FAQ's

With our products your tan can last up to 7 days. But we have given you the control of your tan back, so you can top up and change your tan as and when you please.

For a golden tan, we recommend you to tan every second day - for both face and body to maintain a natural looking, golden tan.

Yes, but it is important to know that none of Boë’s products contain SPF. Therefore you should still apply appropriate sun protection.

You can mix your Tan Drops No.1 with your aftersun as this is a moisturiser based product. However, we do not recommend mixing Tan Drops No.1 with your SPF as this may affect the quality of your sun protection.

Allergy Certified has tested and approved Boë’s products. Boë is skin friendly, so it is suitable for sensitive skin. We would advice you to do a patch test on a small amount of skin, if you are worried for the outcome.

Generally speaking, all our fake tan products are safe to use during pregnancy and breastfeeding (we suggest avoiding the breast area if you are lactating). Boë consists of i.e., 100% Natural DHA. They contain no sulphates, no parabens and is fragrance-free – making it even more safe to use when pregnant. If you are unsure in any way we highly recommend consulting with your doctor or doing a spot test to ensure you do not have any reactions due to pregnancy hormones.

Our products are appropriate for all skin types: they are dermatologist tested, hypoallergenic, non-comedogenic, endocrine disruptor free, fragrance free, non-irritating, tested and approved by Allergy Certified and paraben free.

Great question — no, we do not! Whilst each and every one of our products complies with our belief of not testing on animals (we do not do animal testing, our suppliers do not do animal testing, nor do we pay people to do animal testing for us).

Avoid tanning in that area, to not further irritate the skin.

Boë is eligible with skin disorders such as eczema, since it is based on natural properties and contains 100% DHA. If you are prone to breakout more often than not then we recommend doing a patch test on the skin to check for skin sensitivity.

You can learn all about our products on their individual product pages. If you have any other questions or thoughts, let us know by emailing contact@boebeaute.com .

If the product is subjected to excessive heat or cold for short periods of time, it will not impact the product’s efficacy, though it may result in a thicker or thinner texture.
While the products do not have a formal expiration date, it is generally recommended that they should be used within 3 years of manufacture or 6 months after opening for best product quality…but we think you will love them so much that this will not even be an issue.

Our products reflect our belief that skincare and tanning should be easy, natural, stress free and fragrance free. Our formulas are designed to live with you and enhance what you already have.

Yes — with the right formula and careful technique. Facial skin is thinner and more reactive than body skin, so choose a self-tanner specifically certified for sensitive skin, or mix a few drops of a clean tan drops formula into your regular facial moisturizer for maximum control. Always patch test on your jawline or behind your ear first, and wait 24 to 48 hours before full application. Never apply self-tanner over active, broken, inflamed, or weeping patches. Boë Beauté's No.1 Tan Drops — 100/100 rated on SkinSAFE by the Mayo Clinic — are a trusted, gentle option for eczema-prone facial skin.

It can — but only if the formula contains ingredients that trigger your skin. Fragrance, denatured alcohol, parabens, and harsh preservatives are the most common culprits. A clean, certified formula applied to calm, non-flaring skin is unlikely to worsen eczema. The key safeguards are patch testing before full application and choosing a product independently verified as free from the top contact allergens — such as a 100/100 SkinSAFE-rated formula developed with the Mayo Clinic. Boë Beauté's entire self-tanning range holds this certification, making it one of the safest options available for eczema-prone skin.

Most dermatologists and tanning professionals recommend waiting at least two weeks after an eczema flare has fully resolved before applying self-tanner. Your skin needs time to repair its barrier — applying self-tanner to recently inflamed, broken, or sensitized skin increases the risk of irritation, uneven results, and re-triggering a flare. Look for signs that the skin is calm: no redness, no weeping, no itching, and no sensitivity to touch. When you are ready, always patch test first and choose a fragrance-free, alcohol-free formula certified safe for sensitive skin before proceeding with full application.

Self-tanner is not a concealer — it will not hide eczema patches the way a tinted body makeup product might. However, it can meaningfully improve the appearance of hypopigmented patches, the lighter areas of skin where eczema has disrupted normal pigment production. A well-applied, even self-tan warms the surrounding skin and reduces the visual contrast between lighter patches and the rest of your complexion. Over two to three gradual applications, the overall skin tone becomes more blended and uniform. Apply a thin layer of fragrance-free moisturizer directly over lighter patches before tanning to prevent uneven color absorption.

Yes — DHA (dihydroxyacetone), the active tanning ingredient in virtually all self-tanners, is FDA-approved for topical use and generally considered safe even for sensitive skin. It works entirely on the outermost, dead skin cell layer and does not penetrate deeper. That said, very high DHA concentrations can occasionally cause mild dryness or oxidative irritation in reactive skin. Look for formulas with balanced — not excessive — DHA levels, paired with hydrating actives like hyaluronic acid, glycerin, and aloe vera to offset any drying effect. True DHA allergy is rare; most reactions are caused by other ingredients in the formula.

If you are actively treating an eczema flare with topical steroids, calcineurin inhibitors, or other prescription topicals, wait until your skin has fully stabilized before introducing a self-tanner. Active treatment areas are sensitized and more permeable — applying self-tanner over them increases irritation risk and can produce uneven color. Once your skin has calmed and your dermatologist confirms the flare is resolved, a clean, certified formula should be safe to use. Always patch test first, choose a product with a verified sensitive-skin certification such as a 100/100 SkinSAFE rating, and avoid applying directly over any actively treated patches.

Yes — SkinSAFE is one of the most rigorous independent product safety certifications available in the US skincare market. Developed by dermatologists in partnership with the Mayo Clinic, it evaluates products against a comprehensive database of known contact allergens compiled from decades of clinical patch test research. A 100/100 SkinSAFE rating means a product is completely free from the top skin allergens — fragrance, alcohol, parabens, harsh preservatives, and more. For eczema-prone skin specifically, this certification provides objective, dermatologist-backed verification rather than unregulated marketing claims. Boë Beauté holds a 100/100 SkinSAFE rating across its entire self-tanning range.

Yes — self-tanning is safe for very sensitive skin when you use a formula specifically built around reactive skin needs. The key is avoiding the ingredients that cause reactions: fragrance, denatured alcohol, parabens, and harsh preservatives. Look for a product independently verified as free from the top contact allergens — not just one that calls itself "gentle" on the label. A 100/100 SkinSAFE rating, developed by dermatologists in partnership with the Mayo Clinic, is the most rigorous third-party certification available in the US market. Boë Beauté holds this rating across its entire self-tanning range, making it a trusted choice for reactive skin.

The gentlest approach is mixing self-tan drops into your existing, trusted moisturizer. This lowers the overall DHA concentration, keeps the base formula familiar to your skin, and lets you build color gradually over multiple applications rather than committing to a full-strength formula from the start. It also gives you complete control — more drops for a deeper glow, fewer for something subtle. Always patch test 24 to 48 hours before full application. Boë Beauté's No.1 Tan Drops are designed precisely for this approach — fragrance-free, alcohol-free, and 100/100 rated on SkinSAFE by the Mayo Clinic.

DHA (dihydroxyacetone) is generally considered safe and non-toxic, and is FDA-approved for topical use. True DHA allergy is rare. However, very high DHA concentrations can occasionally cause mild dryness or oxidative irritation in very reactive skin. The most effective solution is choosing a formula that uses balanced — not excessive — DHA levels alongside genuinely hydrating actives like hyaluronic acid, glycerin, and aloe vera. Better yet, look for formulas combining DHA with erythrulose, a secondary sugar-based tanning agent that achieves a more natural result at lower overall DHA concentrations — meaning less potential for irritation.

The timing and pattern of a reaction usually tells you which type it is. Irritant contact dermatitis typically develops within a few hours of application — it feels like burning, stinging, or tightness and is confined to where the product was applied. It usually resolves once the product is removed. Allergic contact dermatitis develops more slowly — 12 to 72 hours after contact — may spread beyond the application area, and often involves itching, redness, or hives. If you experience swelling of the face or throat, or difficulty breathing, seek emergency care immediately. For recurring reactions, a dermatologist patch test can identify your specific triggers.

No — DHA itself is rarely the problem for sensitive skin. It is FDA-approved, works only on the outermost dead skin cell layer, and is considered safe at typical self-tanner concentrations. The ingredients that most commonly cause reactions in sensitive skin are the ones surrounding DHA in the formula: synthetic fragrance, denatured alcohol, parabens, propylene glycol, and harsh preservatives. Removing these ingredients — not DHA — is what makes a self-tanner genuinely safe for reactive skin. Choose a fragrance-free, alcohol-free, certified-clean formula and most people with sensitive skin can use DHA-based self-tanners comfortably and without incident.

If you are currently using prescription topicals — such as topical steroids, calcineurin inhibitors, or prescription retinoids — check with your dermatologist before adding a self-tanner to your routine. Prescription actives alter the skin barrier and may increase the permeability and reactivity of treated areas. As a general rule, apply self-tanner only to areas where the skin is currently stable and not under active treatment. Once your skin has settled and your dermatologist confirms it is safe to proceed, choose a fragrance-free, alcohol-free formula with a verified sensitive-skin certification. Always patch test before any full-body application.

For very sensitive skin, a rhythm of one full application every 7 to 10 days is generally recommended. This gives your skin barrier adequate time to stay balanced and calm between sessions rather than being repeatedly exposed to any formula — however gentle. Between full applications, focus on daily moisturizing with a fragrance-free barrier lotion to extend the life of your existing tan and support skin health. If you want to maintain a continuous glow without full reapplications, Boë Beauté's facial self-tan skincare products are designed for daily use — treating and gently building color in a single gentle step.

DHA (dihydroxyacetone) — the active tanning ingredient in virtually all self-tanners — can occasionally cause mild dryness or oxidative irritation at very high concentrations, but true DHA allergy is exceptionally rare, estimated at around two in every 100,000 people. The FDA has approved DHA for topical cosmetic use, and it works entirely on the outermost dead skin cell layer without penetrating deeper. Most reactions people attribute to DHA sensitivity are, on closer inspection, caused by other ingredients in the same formula — most commonly fragrance, denatured alcohol, benzyl alcohol, or propylene glycol. Switching to a certified allergen-free formula typically resolves the issue entirely.

This is one of the most common and confusing self-tanner experiences — and it has a clear explanation. Allergic contact dermatitis is an immune-mediated response that can develop after repeated exposures to an ingredient, even after months or years of apparent tolerance. Your immune system gradually becomes sensitized, and once it recognizes an ingredient as a threat, it mounts a response on subsequent contact. This means a product you used safely last summer can cause a reaction this year. If this has happened to you, stop using the product and switch to a formula independently certified as free from the top contact allergens.

Yes — significantly. Fragrance is the most consistently flagged cause of contact dermatitis in cosmetics, identified by board-certified dermatologists as the first ingredient to avoid for reactive skin. A 2024 peer-reviewed study found fragrance compounds among the most prevalent allergens across 44 popular self-tanners. Crucially, "fragrance-free" and "unscented" are not the same thing. Unscented products may still contain masking fragrances that neutralize odor without declaring it. Fragrance-free means no fragrance chemicals of any kind are present. For sensitive or reactive skin, only genuinely fragrance-free formulas — independently verified, not just labeled — meaningfully reduce the risk of a reaction.

Yes — and this is more common than most people realize. Like with everything, repeated exposure to allergenic ingredients in a formula can progressively increase your immune system's response, a process called sensitization. The more times you are exposed to a trigger ingredient, the more pronounced the reaction can become. Fragrance compounds like linalool and d-limonene, preservatives like benzyl alcohol, and solvents like propylene glycol are among the most commonly reported cumulative sensitizers in self-tanning products. If your reactions are becoming more frequent or more severe with a particular product, stop using it immediately and switch to a formula certified free from the top known allergens.

This distinction matters more than most people realize, especially for sensitive and reactive skin. "Unscented" means the product has no noticeable smell — but it may still contain fragrance chemicals added specifically to neutralize or mask other odors, including the characteristic smell of DHA development. Those masking fragrances are just as capable of triggering contact dermatitis as scented ones. "Fragrance-free" means no fragrance ingredients of any kind are present in the formula. For anyone with sensitive skin, eczema, rosacea, or a history of fragrance reactions, fragrance-free is the only genuinely safe category — and it should be independently verified, not simply claimed on the packaging.

Yes — always. A 100/100 SkinSAFE rating means a product has been independently verified as free from the top known contact allergens, which removes the most common risk factors. However, individual skin sensitivities vary, and some people react to ingredients that fall outside the standard allergen panels. A patch test — applying a small amount to the inside of your elbow or wrist and waiting 24 to 48 hours — is your personal safety net for any new product, however clean the formula. For very reactive skin or a history of strong reactions, extend the patch test to 72 hours and test on two separate areas.

Wait until the affected skin has fully recovered before attempting any self-tanning again. Full recovery means no remaining redness, no itching, no flaking, and no sensitivity to gentle touch — typically at least one to two weeks after the reaction has cleared. Applying self-tanner to recently inflamed or sensitized skin significantly increases the risk of re-triggering a response. When you are ready to try again, switch to a formula with a verified allergen-free certification — such as a 100/100 SkinSAFE rating developed with the Mayo Clinic — rather than returning to the product that caused the original reaction. Always begin with a patch test and build gradually.

Yes — self-tanning is not only safe for mature skin, it is the medically smarter alternative to sun tanning. UV exposure is responsible for up to 80 to 90 percent of visible facial aging — wrinkles, dark spots, loss of elasticity — and every new UV exposure adds to that cumulative load. Self-tanning delivers the same sun-kissed aesthetic with zero UV radiation, zero new DNA damage, and zero new age spots. The key for mature skin is choosing a formula that supports the skin barrier rather than stripping it — fragrance-free, alcohol-free, and packed with genuine hydrating actives like hyaluronic acid and glycerin.

It can — but this is almost always a hydration and formula problem, not an unavoidable consequence of mature skin. Self-tanner settles into lines when skin is dry or the formula is too heavy to spread evenly. The solutions: moisturize thoroughly for two to three days before application, apply a thin layer of fragrance-free moisturizer directly over the most lined areas immediately before tanning, choose a lighter fluid formula such as drops or a lightweight lotion rather than a thick mousse, use less product overall, and blend immediately and thoroughly after each section. Building gradually over multiple applications gives far more control than one heavy coat.

It can — but this is almost always a hydration and formula problem, not an unavoidable consequence of mature skin. Self-tanner settles into lines when skin is dry or the formula is too heavy to spread evenly. The solutions: moisturize thoroughly for two to three days before application, apply a thin layer of fragrance-free moisturizer directly over the most lined areas immediately before tanning, choose a lighter fluid formula such as drops or a lightweight lotion rather than a thick mousse, use less product overall, and blend immediately and thoroughly after each section. Building gradually over multiple applications gives far more control than one heavy coat.

Drops mixed into your existing moisturizer are consistently the most forgiving and controllable option for mature skin. They let you dial in DHA concentration, keep the formula familiar to your skin, and build color gradually — which is particularly important on textured skin where a heavy first application is more likely to look uneven. Lightweight lotions are the second-best choice, providing hydration alongside color development. Avoid thick, fast-drying mousses as a starting point — they require rapid blending and are less forgiving on fine lines and crepey texture. Boë Beauté's No.1 Tan Drops are specifically recommended for mature skin for exactly these reasons.

A rhythm of one full application every 7 to 10 days works well for most people with mature skin. This allows the previous tan to fade naturally and gives the skin barrier adequate time to stay calm and balanced between sessions. For a continuous, lower-maintenance glow, daily use of a gradual tanning lotion is a gentler alternative — applying a small amount each day builds and maintains color without the full development cycle of a concentrated formula. Boë Beauté's No.3 Tan Lotion is designed for exactly this approach, moisturizing and gradually building color in a single barrier-supporting step.

Yes — post-menopausal skin presents specific self-tanning challenges that require extra attention. Hormonal changes accelerate skin dryness, thinning, and sensitivity, meaning the skin barrier is often significantly more compromised than in pre-menopausal skin of the same chronological age. This makes thorough, consistent pre-tan hydration — beginning two to three days before application, not just the day before — even more important. It also makes the case for a clean, certified formula stronger: post-menopausal skin is more reactive to fragrance, alcohol, and harsh preservatives than it may previously have been. The basic technique remains the same; the preparation window should simply be longer and the moisturizing more intensive.

Yes, but timing matters. Pause retinoids, AHAs, BHAs, and strong vitamin C serums for 48 hours before self-tanning application. These actives accelerate cell turnover and increase skin permeability, which can cause self-tanner to develop unevenly, more intensely, or with a higher risk of irritation. You can resume your active skincare once the tan has fully developed — typically after your first shower, around 6 to 8 hours post-application. Daily sunscreen use is essential regardless of whether you self-tan, as self-tanner provides no UV protection whatsoever — and none of the minimal SPF 2 to 4 that a natural tan provides.

Orange results are almost always a formula or hydration issue — not an inevitable outcome of mature skin tone. The most common causes are very high DHA concentrations developing too quickly on dry skin, or a formula not calibrated for lighter, fair, or mature skin undertones. The solutions: switch to a gradual or lighter-shade formula, ensure skin is deeply and consistently hydrated before application, and mix drops into your moisturizer to reduce overall DHA concentration. Formulas that combine DHA with erythrulose — a secondary sugar-based tanning agent — consistently produce warmer, more golden results rather than orange ones, and are particularly well-suited to mature skin.

Yes — consistently, unambiguously, and across every major medical authority. The American Academy of Dermatology, the American Cancer Society, the FDA, and the World Health Organization all endorse self-tanning as the safe alternative to UV exposure. The AAD states plainly that tanned skin is damaged skin. UV tanning — whether from the sun or tanning beds — causes DNA damage, accelerates skin aging, and increases skin cancer risk. Self-tanner produces the same aesthetic result through an entirely different, non-damaging mechanism. DHA reacts with the outermost dead skin cell layer only, causes no DNA mutations, and carries none of the cancer risk associated with UV exposure.

Yes. DHA (dihydroxyacetone) is FDA-approved for topical cosmetic use and is regarded by dermatologists as a safe, well-understood ingredient. It works through the Maillard reaction — reacting with amino acids in the outermost dead skin cell layer to produce a temporary bronzed color. It does not penetrate deeper into living skin, does not interact with melanocytes, and does not cause the DNA mutations that UV radiation causes. As Stanford dermatologist Dr. Susan Swetter notes, DHA is safe because it does not change melanin pigment production the way UV radiation does. The one caveat: self-tanner provides no UV protection — sunscreen remains essential.

Very little, legally. "Dermatologist-tested," "dermatologist-recommended," and "derm-approved" are entirely unregulated marketing terms in the US. Any brand can print them on any product regardless of clinical evidence, testing protocols, or professional endorsement. What genuinely means something is independent third-party certification from a credible medical institution. A 100/100 SkinSAFE rating — developed by dermatologists in partnership with the Mayo Clinic — is an objective, allergen-based evaluation verified against a comprehensive clinical database. It cannot be self-awarded. For sensitive, reactive, or allergy-prone skin, this is the certification dermatologists actually reference when directing patients toward specific products.

Dermatologists consistently identify the same avoid list: fragrance and parfume (the leading cause of contact dermatitis in cosmetics), denatured alcohol and ethanol (barrier-stripping and drying), parabens (linked to microbiome disruption), propylene glycol (a common contact allergen), linalool and d-limonene (established allergens despite natural origins), benzyl alcohol (a frequent self-tanner-specific reaction trigger), formaldehyde-releasing preservatives like DMDM hydantoin, and artificial dyes. A 2024 peer-reviewed study confirmed these findings, identifying the average popular self-tanner as containing nearly 12 potential allergens — the majority of which fall into these exact categories. Reading the ingredient list, not the front label, is the only reliable safety check.

No — and this is a point dermatologists emphasize consistently. Self-tanner provides no UV protection. A natural tan offers an SPF of approximately 2 to 4 — far below the minimum SPF 30 the American Academy of Dermatology recommends. Self-tanner provides even less. Research also suggests that DHA-treated skin may generate additional free radicals during UV exposure, meaning sunscreen becomes more important, not less, after applying self-tanner. The dermatologist guidance is unambiguous: use self-tanner for color and sunscreen for protection — every single day, regardless of tan depth, season, or how much time you plan to spend outdoors.

No. There is no version of tanning bed use that dermatologists consider safe for aesthetic purposes. Tanning beds emit UV radiation at levels 10 to 15 times higher than peak sunlight intensity. The World Health Organization classifies UV tanning devices as Group 1 carcinogens — the highest carcinogen classification, placing them alongside tobacco and asbestos. The American Academy of Dermatology actively supports a ban on their sale for non-medical use. Using a tanning bed before age 35 increases melanoma risk by 75 percent. More people in the US develop skin cancer from indoor tanning than develop lung cancer from smoking. No medical institution recommends them.

Yes — dermatologists consistently point toward fragrance-free, alcohol-free formulas with verified third-party safety certification for sensitive and reactive skin. Specifically, they recommend products holding a 100/100 SkinSAFE rating developed with the Mayo Clinic, which provides objective, allergen-based verification rather than unregulated label claims. For application, the most dermatologist-aligned approach for very sensitive skin is mixing tan drops into your existing trusted moisturizer — keeping DHA concentration minimal and the overall formula as familiar to your skin as possible. Boë Beauté's No.9 Face Cream with Self Tan and No.5 Tan Mousse does i.e., both hold a 100/100 SkinSAFE rating and are designed precisely for this approach.

Only if timed poorly. Retinoids, AHAs, BHAs, and strong vitamin C serums should be paused for 48 hours before self-tanning application — these actives accelerate cell turnover and increase skin permeability, which can cause self-tanner to develop unevenly or more intensely than intended, and may increase irritation risk. Resume your active skincare once the tan has fully developed, typically after your first shower around 6 to 8 hours post-application. Your regular moisturizer and daily broad-spectrum SPF 30 sunscreen should continue without interruption — self-tanner provides no UV protection and daily sunscreen use remains non-negotiable regardless of tan depth or season.

The safest self-tanners for eczema and reactive skin are those independently verified as free from the top contact allergens — not just ones that claim to be gentle on their packaging. Look for formulas that are fragrance-free, alcohol-free, paraben-free, and free from harsh preservatives, with barrier-supporting actives like hyaluronic acid, glycerin, and aloe vera. The most rigorous independent standard available in the US is a 100/100 SkinSAFE rating, developed by dermatologists in partnership with the Mayo Clinic. Boë Beauté is the only self-tan brand to hold this certification across its entire product range — every formula, independently verified.

SkinSAFE is a product safety platform developed by dermatologists in partnership with the Mayo Clinic. It evaluates cosmetic products against a comprehensive clinical database of known contact allergens compiled from decades of patch test research. A 100/100 SkinSAFE rating means a product has been independently verified as completely free from the top skin allergens and irritants — fragrance, alcohol, parabens, harsh preservatives, artificial dyes, and more. Unlike "dermatologist-tested" or "hypoallergenic," which are unregulated marketing terms, a SkinSAFE rating cannot be self-awarded. It is the most objective, clinician-developed safety standard available for self-tanners in the US market.

The difference is verification. A self-tanner labeled "gentle" or "for sensitive skin" is making an unregulated, self-awarded claim — no external body has confirmed it. A self-tanner with a 100/100 SkinSAFE rating has been independently evaluated by dermatologists using the Mayo Clinic's clinical allergen database and confirmed as free from the top known contact allergens. One is a marketing decision; the other is a clinical verification. For people with genuinely reactive skin — eczema, rosacea, contact dermatitis, or fragrance sensitivity — this distinction is the difference between a product that works safely and one that triggers a reaction.

Boë ships worldwide.

Here is how it works: you order, we process, then we ship.
Ordering takes a few seconds. Standard processing takes 1 to 2 business days. Then one of our carriers takes it from there. You will get a shipment notification email with a tracking number as soon as your package ships. It is on the way!

Orders will have no duties, and VAT is included in the price of each item.

If your postcode is missing a character, or if it has too many characters, the “next” button will be grey (and you will not be able to click it). Double check your postcode, or reach out to us at contact@boebeaute.com and we can help!

Our fulfillment center begins processing orders quickly so we aren’t able to accommodate changes to most orders. Please contact us immediately with your order info and we will do our best to address your edit/cancellation request, but we cannot guarantee any changes can be made after an order is placed...
We are not responsible for any address errors or order delays after your package leaves our facility.

Shipping is worldwide! Time and price depends on your shipping country.

Standard shipping to our friends in Austria, Belgium, Czechoslovakia, Denmark, Germany, Spain, France, Ireland, Italy, Luxemburg, Netherlands, Poland, Sweden, Finland, Hungary, Lithuania, Latvia, Portugal, Slovenia, Slovakia, Luxembourg, UK will typically take 3 to 7 business days. Shipping to US-addresses usually take between 24-48hours. We will send a tracking number so you can watch your package’s journey.

We ship to your doorstep. Our products are made to enter your mailbox for your convenience.

Sorry about that! In a few cases, the carrier takes 3 to 7 business days to register your shipment status. If your tracking number is not updating or working at all, please reach out to us as soon as you can via contact@boebeaute.com . We can give you the inside info.

Unfortunately, no. The country in the billing address must be the same as the delivery address in order for us to complete the order.

We are sorry you did not love your Boë-products. Since our products are skin care products, they are unfortunately excluded from the cancellation and return right, once delivered, as it is not of health or hygiene reasons suitable to be returned. Please reach out to contact@boebeaute.com with your order number, ordered products, full name and email-address used to place the order, and we'll try to find the right solution for you.

We unfortunately don’t take returns once a product has been delivered. But we would love to help you find another Boë-product that might be the one for you! Reach out to us on contact@boebeaute.com and we would love to assist you, finding the right solution for you.

Credit card refunds usually take 5-10 business days to appear on your statement.

We unfortunately do not accept returns once a product has been delivered, due to hygiene reasons... But send an email to contact@boebeaute.com including your name, email address you used to place your order, and order number and we will assist you from there.

If you received a product different from the one that you ordered, sorry about that! Please contact us at contact@boebeaute.com and we will be sure to get you the Boë you ordered!

We always want to help and want our customers to have the best experience with us and our products! If you experience a bad skin reaction, we would love to help you find the right product for you! Reach out to us at within 30 days of purchase through email, contact@boebeaute.com, with your order number, full name and email used to place the order, besides images of your skin reaction, and we'll find the right solution for you! Please note that once a product is used, we do not accept returns or do refunds.

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We accept Visa, MasterCard, and credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

Of course! You can make this change on your Account page. If you need help, email us at contact@boebeaute.com

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Your card issuer may have declined your payment. They do not tell us the reason for this, so it is best to check with them before trying your card again. If none of these apply, please contact us at contact@boebeaute.com . We are happy to help!

Please email us at contact@boebeaute.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we will do our best to process your request.

You can use one promo code per order. If you have encountered two valid Boë promo codes during your travels through the Internet, please choose the one you want to use more.

We got people who love that kind of things. To ask anything and get a quick, personal reply, email us at contact@boebeaute.com . Do not worry—we check it constantly.

You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

You can use a promo code along with free shipping when you buy two or more items. Other offers advertised on the website without a code will be automatically applied and cannot be used along with a separate promo code. If your order qualifies for an advertised offer and you also enter a promo code, we will apply the best deal.